Productivity tips to cure your busy work

4 Ways to Start Automating your Pain Clinic

March 17, 2023

by Colby Fosmark and Eric Hall

“My goal is no longer to get more done, but rather to have less to do.” While most of us share the dream of Francine Jay, we might have a difficult time figuring out a plan to get there. What used to sound like a fairytale can now be done quickly and efficiently with AI.

Pain clinics are an essential component of modern healthcare. They serve patients with chronic pain and help them manage their symptoms through various treatments, including medications, injections, and physical therapy. However, running a pain clinic can be time-consuming and healthcare professionals may find themselves overwhelmed with administrative tasks. One solution growing in popularity with pain clinics is automation.

Automation is the use of technology to perform tasks that were previously done manually. It can help pain clinics save time, reduce errors, and improve patient care. Here are four ways to start automating your pain clinic:

1. Automate your coding workflows

Medical coding is an essential aspect of healthcare administration. It involves assigning specific codes to medical diagnoses, procedures, and treatments to ensure accurate billing and reimbursement. However, medical coding can be a time-consuming and error-prone process. This is where artificial intelligence (AI) comes in.

AI is revolutionizing many industries, including healthcare. One way AI is being used in healthcare is for medical coding. Medical coding is a critical process and errors can result in denied claims, delayed payments, and even legal issues. 

Office visit claims or procedure-based charges like LESI and CESI can account for a large portion of your claims. Automating this process can help your coders review, validate, and submit claims quickly, thus, freeing them up to focus on more important work. Digital workers use RPA + AI to automate within your existing EHR rather than implementing yet another system. This approach also allows you to get up and running quickly, often in weeks rather than months. 

Process 6x more claims, 20% reduction in denials, and save 1000’s of coding hours. Here are 4 ways to start automating your Pain Clinic

2. Automate your eligibility and benefit checks

With more than 1200 payers across the US healthcare system checking the benefits date for each patient it can be timing consuming and error-prone. Automating this process can be a quick win and free up hundreds of hours each week so your staff can focus on more critical tasks.

Start automating your workflow using a digital worker. You can connect your digital worker to any electronic system. Some systems such as state Medicaid portals require you to log in and search for each patient. A digital worker can be trained to automate this process for you. 

Once your digital worker has been trained to get the benefits data you need, now you can train it to update your EHR and even communicate with your patients when action is needed.

3. Automate your intake form workflows

Start by migrating away from paper forms into something digital. There are lots of HIPAA-compliant options out there that won’t break your budget. Jotform and Formstack are some options to name a few. 

Your digital worker can be trained to send these digital forms to your patients before their appointment. Once your patients have submitted the form your digital worker can attach the form to the patient’s chart for you. It can also handle all the data entry so your MA’s can focus on more important work

4. Automate patient balance lookups

On average it takes 18 minutes per patient to triage a call, look up a balance, collect payments and update a balance in the EHR. These calls account for up to 30% of the call volume for patient services teams. 

Start automating this process by training your digital worker to look up the patient balance in your EHR or PM. You can then have your digital worker send the patient a personalized payment link with their balance. 

After submitting the payment your digital worker can handle all the payment posting for you freeing up your time to focus on more important work